Shipping Policy

Where we deliver

Delivery availability is confirmed at checkout and may depend on the product, stock, destination, and carrier coverage. We currently quote delivery in three zones: Lagos, other locations in Nigeria, and international destinations where delivery can be arranged.

Delivery charges

• Lagos: NGN 5,000.
• Outside Lagos, Nigeria: NGN 10,000.
• Outside Nigeria: from NGN 35,000.

International charges may vary by destination, package size, service availability, and carrier cost. The amount shown and accepted at checkout applies to your order unless we contact you before dispatch about an unavoidable error or exceptional delivery requirement.

Processing, dispatch, and tracking

We begin processing after payment is confirmed and the order is accepted for fulfilment. Processing may be affected by product availability, verification, production requirements, and destination. Where tracking is available, we will provide updates through your order-tracking page or the contact details supplied with your order.

Delivery estimates and delays

Any delivery date or timeframe is an estimate unless we expressly agree otherwise. Delays can arise from courier operations, weather, customs, public holidays, stock constraints, or incomplete/incorrect delivery details. If there is a material unavoidable delay, we will aim to notify you using the contact details on the order and work with you on an appropriate next step.

International duties and customs

For international orders, import duties, VAT/GST, customs clearance, brokerage fees, and local regulatory requirements may apply. Unless the checkout or dispatch confirmation says otherwise, these charges are the customer's responsibility. Customs authorities may delay, refuse, or return a shipment; contact us if this happens.

Address changes and failed delivery

Please check your address, phone number, and availability before submitting an order. Contact us immediately if a correction is needed; we cannot guarantee changes after processing starts. Where delivery fails because of an incorrect address, unavailable recipient, refusal, or uncollected shipment, reasonable redelivery or return charges may apply. We will explain those charges before asking for payment.

Damage, loss, and inspection

Inspect the package and product as soon as reasonably possible. If it appears damaged, tampered with, incorrect, or incomplete, keep the packaging where possible, take photographs, and contact us promptly with your order number. This does not remove any statutory right you may have for defective, unsafe, or incorrectly supplied goods.

Help

For delivery questions, contact hello@quadloop.africa and include your order number.