Refund Policy
Last updated: February 14, 2026
Eligibility for Returns or Refunds
You may request support for items that are damaged in transit, materially defective, or not as ordered. Return or refund requests must be submitted within 14 days of delivery (or, if delivery confirmation is unavailable, within 14 days of order date) with your tracking ID and clear evidence (photos/video).
Non-Eligible Cases
Refunds or replacements may be refused where issues result from misuse, improper handling, unauthorized modification, accidental damage, normal wear, or failure to follow product guidance.
Assessment and Resolution
After review, we may offer one of the following depending on the case: replacement, repair, store credit, or refund to the original payment method. Requests are reviewed in this order workflow: requested, approved or rejected, then received (for returns) and processed or failed (for refunds).
Refund Processing Time
Approved refunds are initiated promptly after approval and payment verification, but final settlement timing depends on your card issuer, bank, and payment gateway (for example, Paystack).
Inventory and Returns Handling
Returned inventory is replenished only after the returned item is physically received and verified in our operations workflow.
Shipping Charges and International Costs
Original shipping fees, customs duties, and local taxes may be non-refundable unless required by law or caused by our fulfillment error.
Chargebacks and Payment Disputes
If you believe there is a billing issue, contact support first so we can resolve it quickly. Fraud or abuse of dispute processes may result in account/order restrictions.