Quadloop policy document
Effective 24 August 2026
This policy works alongside rights available under applicable consumer-protection law. It does not limit remedies you may have where goods are defective, unsafe, not as described, unsuitable for a communicated purpose, or otherwise fail to meet applicable legal standards.
Before dispatch
If you want to cancel an order before dispatch, contact hello@quadloop.africa as soon as possible with your order number. If cancellation remains possible, we will confirm it and explain any reasonable, lawful cancellation charge before applying it. If Quadloop cannot fulfil an accepted, paid order, we will offer an appropriate refund or another lawful remedy.
Damaged, incorrect, defective, or unsafe goods
Contact us promptly if an item arrives damaged, is incorrect, is not as described, or develops a fault. Please provide your order number, a description, and photographs or video where reasonably available. We may inspect the item and, depending on the circumstances and your legal rights, arrange repair, replacement, refund, or another appropriate remedy. Do not continue using a product that appears unsafe.
Time to make a request
Please notify us within 14 days of delivery where practical so we can investigate quickly. This administrative timeframe does not reduce or replace any longer statutory warranty, repair, replacement, refund, or safety rights that apply to you.
Change-of-mind returns
Unless we expressly state otherwise for a product or promotion, change-of-mind returns are not automatically accepted. If we agree to one, the product must be unused, complete, in resaleable condition, and returned in its original packaging where reasonably possible. This does not apply to statutory remedies for faulty, unsafe, incorrect, or misdescribed goods.
Return approval and delivery costs
Do not send an item back until we provide return instructions. For a verified Quadloop error, defective product, or qualifying statutory claim, we will explain the return arrangement and reasonable costs we will cover. For an approved change-of-mind return, the customer may be responsible for return delivery and any non-refundable service costs, where lawful and disclosed in advance.
Refund method and timing
Approved refunds are ordinarily returned to the original payment method through the payment provider. We will initiate a refund after approval and any required inspection or return receipt; the time for funds to appear depends on Paystack, your bank, and card/payment method. Shipping fees, customs duties, and taxes are refunded where required by law or where the issue was caused by our error; otherwise they may not be refundable.
Warranty, repairs, and replacements
Where repair or replacement is an appropriate remedy, we may offer it before or instead of a refund where permitted by law and reasonable in the circumstances. Any written product warranty operates in addition to, and does not replace, rights that cannot be excluded by law.
Payment disputes
If you believe there is a payment problem, contact us first so we can investigate and provide records to the payment provider where appropriate. This does not prevent you from exercising any right to challenge an unauthorised transaction or seek redress through your bank, payment provider, regulator, or a competent authority.
Contact and escalation
Send return or refund requests to hello@quadloop.africa. If we cannot resolve a consumer concern, you may pursue available remedies through the Federal Competition and Consumer Protection Commission or another competent authority.