Privacy Policy

Controller and contact

Quadloop is responsible for the personal data described in this notice. You can contact us about privacy, your personal data, or this notice at hello@quadloop.africa, or by post at 10 Hughes Avenue, Alagomeji, Yaba, Lagos, Nigeria. Please include enough information for us to verify and respond to your request.

Personal data we collect

• Contact and identity data: name, email address, telephone number, and delivery address.
• Order data: products, quantities, delivery instructions, price, order status, returns, refunds, and support history.
• Payment-related data: payment provider, payment reference, currency, amount, and payment status. We do not receive or store full card numbers or card-security codes.
• Technical and security data: IP address, browser/device information, request logs, and cookie-consent preferences.
• Contact-form data: the name, email address, message, and technical information supplied or generated when you send us a message.

Why and on what basis we use it

• Contract: to create, confirm, fulfil, track, return, or refund an order and provide support.
• Legal obligation: to meet tax, accounting, fraud-prevention, consumer-protection, and record-keeping duties.
• Legitimate interests: to secure our website, prevent fraud, resolve disputes, improve essential services, and protect our rights—where those interests do not override your rights.
• Consent: for non-essential cookies, direct marketing, or any other processing where consent is required. You may withdraw consent at any time.

Who receives personal data

We disclose data only where necessary to operate our service: payment providers (currently Paystack for checkout), website and database hosting providers, email providers, delivery/logistics partners, professional advisers, and public authorities where required by law. Providers may process data only for the services they provide to us and under applicable contractual and security obligations.

International transfers

Some suppliers may process data outside Nigeria. Where a transfer is required, we use safeguards appropriate to the transfer and applicable law, such as contractual protections, security measures, and an assessment of the destination and recipient.

Retention

We retain personal data only for as long as it is necessary for the purpose collected. Order, payment, and tax records are retained for the period required by applicable law and to resolve disputes. Unsuccessful checkout records are retained only as long as needed for payment reconciliation, fraud prevention, and legal claims. Contact messages are retained while the request is active and for a reasonable follow-up period. Cookie preferences are stored for up to 180 days unless you change or clear them. When data is no longer required, we delete it or irreversibly de-identify it, subject to legal retention duties.

Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. You can change cookie choices through the Cookie Settings control. We may need to verify your identity and may retain limited data where necessary to meet legal duties or establish, exercise, or defend legal claims.

Complaints

Please contact us first so that we can try to resolve your concern promptly. You also have the right to lodge a complaint with the Nigeria Data Protection Commission or another competent data-protection authority where applicable.

Security and children

We use reasonable technical and organisational measures to protect personal data. No internet service can guarantee absolute security. Our store is not directed to children, and we do not knowingly collect personal data from children without a lawful basis and, where required, appropriate parental or guardian involvement.

Changes

We may update this notice when our operations, providers, or legal obligations change. The date at the top of this page shows when it was last revised.