Privacy Policy

Who This Policy Applies To

This policy applies to visitors, customers, and business contacts who use our website, place orders, contact support, or interact with our social channels.

Data We Collect

We may collect:

• Identity and contact details (name, email, phone, delivery address).
• Order and account details (items, value, order status, communication history).
• Billing and payment status information from payment providers (not full card details).
• Customer service records (support emails, chats, complaint records).
• Technical data (IP address, browser/device type, and cookie preferences).

How We Use Data

We use personal data to:

• Process and fulfill orders, including shipping and tracking updates.
• Confirm and reconcile payments and prevent fraudulent transactions.
• Respond to inquiries, warranty requests, and after-sales support.
• Comply with legal, tax, accounting, and regulatory obligations.
• Improve website performance and customer experience (subject to cookie consent).

Legal Bases for Processing

Depending on context, we process data under one or more legal bases: performance of contract, legitimate interests, legal obligation, and consent (especially for non-essential cookies and optional marketing communications).

Data Sharing and Processors

We share data only when necessary with trusted vendors such as hosting, analytics (if consented), shipping/logistics providers, communication tools, and payment processors like Stripe and Paystack. These providers process data under contract and security obligations.

International Transfers

Because we sell internationally, personal data may be transferred outside Nigeria and your country of residence. Where applicable, we use contractual and operational safeguards for cross-border transfer.

Retention and Security

We retain data only for as long as needed for order fulfillment, support, legal compliance, audit, and dispute resolution. We use technical and organizational controls to protect data, but no online system can be guaranteed to be 100 percent secure.

Your Privacy Rights

Subject to applicable law (including Nigerian and international privacy frameworks), you may request access, correction, deletion, portability, restriction, or objection to processing. You may withdraw cookie consent any time via Cookie Settings.

Children

Our store is not directed to children, and we do not knowingly collect personal data from minors without appropriate legal basis or guardian involvement where required.

Updates to This Policy

We may update this page when operations, vendors, or legal requirements change. The date at the top reflects the latest version.

Contact

For privacy requests, email us via the contact channel on the website and include enough information for verification and response.